Question 1

What is included in the 14-day free trial?

Accepted Answer

Every module and monthly limit of the plan you choose is open during the trial. The trial applies to every plan and to AI Q&A; there is no commitment.

Question 2

Do I need a card for the trial?

Accepted Answer

No, we don’t ask for card details for the trial.

Question 3

What happens when the trial ends?

Accepted Answer

We send you a reminder before the trial ends. If you want to continue, you can buy your plan by credit card; if you don’t, nothing is charged.

Question 4

Will I get a reminder before the trial ends?

Accepted Answer

Yes. We send you a reminder before your trial ends, so you can decide calmly whether to continue.

Question 5

Can I change plans during the trial?

Accepted Answer

Yes. You can upgrade or downgrade your plan during the trial too.

Question 6

Which plan is right for me?

Accepted Answer

Every plan includes all the modules of the one before it. Start fits if you only want to see your profitability, Plus if you also want invoice and shipping reconciliation, and Pro if you also want to answer customer questions with AI and track competitors and the market. You can also add the AI Q&A add-on to Start and Plus.

Question 7

Can I upgrade or downgrade my plan later?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time.

Question 8

What is AI Q&A and how is it different from the plans?

Accepted Answer

AI Q&A is a standalone product for answering marketplace customer questions in your brand’s voice. It starts at 5,900 TL a month; AI Start includes 500 questions and AI Plus 2,000, and AI Enterprise is available for higher volume. Profitability and reconciliation modules are not part of it.

Question 9

Who is Enterprise for?

Accepted Answer

It is for high order volumes and multi-brand or multi-store setups. Order, product, user and store limits, AI credits, modules and integrations are set for your company, with setup support and a dedicated account manager. Fill in the Contact Us form for a quote.

Question 10

What do the monthly limits cover?

Accepted Answer

Every plan has a monthly order, product, platform and user limit. Insight Agent questions, AI Q&A questions and, in Pro, the number of products tracked for price, Buybox and reviews are also set monthly.

Question 11

When do the limits renew?

Accepted Answer

Limits are monthly and reset with every new subscription month.

Question 12

Do unused allowances roll over to the next month?

Accepted Answer

No. Limits are monthly; unused allowances don’t roll over.

Question 13

What happens if I exceed my limit?

Accepted Answer

When you reach your limit, our customer team calls you and we pick the right option together, such as moving to a higher plan or Enterprise.

Question 14

I need higher limits. What should I do?

Accepted Answer

If Pro’s limits aren’t enough, contact us about Enterprise; we set order, product, user and AI credit limits for your company.

Question 15

What is the difference between monthly and yearly billing?

Accepted Answer

Yearly billing gets 20% off on every plan. Start · 4,900 TL · 3,920 TL · 47,040 TL; Plus · 9,900 TL · 7,920 TL · 95,040 TL; Pro · 17,900 TL · 14,320 TL · 171,840 TL; AI Q&A · 5,900 TL · 4,720 TL · 56,640 TL Prices and limits in the table are for the lowest order tier (0 – 3,000 orders a month). Check our site for the prices of higher order tiers.

Question 16

Can I pay in installments on yearly billing?

Accepted Answer

Yes. Yearly billing can be split into 6 interest-free installments on credit cards from every bank.

Question 17

Do prices include VAT?

Accepted Answer

Our VAT rate is 0%.

Question 18

Which payment methods do you accept?

Accepted Answer

We accept credit card and bank transfer. Please contact our customer team to pay by bank transfer.

Question 19

How do I get my invoice?

Accepted Answer

Invoices are sent automatically to the email address you set after payment.

Question 20

Can prices change?

Accepted Answer

We reserve the right to change plan contents, usage rights and prices. Existing subscribers are notified 2 months in advance; on yearly plans the price stays fixed until the end of the term.

Question 21

Can I cancel my monthly subscription any time?

Accepted Answer

Yes, there is no commitment. After you cancel, your subscription stays usable until the end of the period you paid for.

Question 22

How much is refunded if I cancel a yearly plan?

Accepted Answer

The discount for the months you used is deducted, and the unused months are refunded.

Question 23

Can Bimetrik end my subscription?

Accepted Answer

Where necessary, the subscription can be ended with a refund for the unused period.

Question 24

What happens to my data if I cancel my account?

Accepted Answer

Your data is deleted when you cancel.

Question 25

Which platforms do you work with?

Accepted Answer

We integrate with the marketplaces Trendyol, Hepsiburada, Amazon and N11, and with the Ticimax website platform. Shopify and IdeaSoft integrations are coming soon.

Question 26

Does every module work on every platform?

Accepted Answer

No. Some modules only work on certain marketplaces: Profitability Analysis · All connected platforms; Insight Agent · All connected platforms; Campaign Management · Trendyol; Invoice and Payment Reconciliation · Trendyol; Shipping Reconciliation and Disputes · Trendyol, Hepsiburada; AI Q&A · Trendyol, Hepsiburada, N11; Market and Competition Intelligence · Trendyol, Hepsiburada

Question 27

What does “platforms” mean?

Accepted Answer

It is the number of marketplaces you can connect to your plan. One store can be connected per marketplace; for example, on Plus you can connect one store each on two different marketplaces.

Question 28

I have more than one store. What should I do?

Accepted Answer

Every plan connects one store per marketplace. If you have several stores on the same marketplace, you can start a separate subscription for each store. If you have many stores or brands, we can also build a custom setup with Enterprise.

Question 29

How does setup work?

Accepted Answer

No technical knowledge is needed. Create your account, grant Bimetrik API access from your platforms and enter your details in Bimetrik; the screens guide you at every step. Bimetrik pulls your data automatically and securely.

Question 30

Are my past orders and data imported too?

Accepted Answer

When the connection is set up, your last 7 days of data are imported from your platforms. Our responsibility for data accuracy covers the period after setup.

Question 31

Are the mobile app and Chrome extension included in the plans?

Accepted Answer

The Chrome extension is included in every plan. The mobile app (iOS and Android) is included in every plan except Start, and in AI Q&A.

Question 32

What is Insight Agent?

Accepted Answer

Insight Agent is the AI assistant that lets you analyze your data by asking questions. It shows critical risks and opportunities, interprets profitability and performance, suggests priority actions and prepares tables, charts or PDF reports. It is in every plan; monthly questions are 10 on Start, 15 on Plus and 30 on Pro.

Question 33

How does AI Q&A work?

Accepted Answer

It answers marketplace customer questions 24/7, in your brand’s voice, with AI. Answers draw on your product catalog and descriptions. On Pro, your question allowance grows with your order volume: 1,000 questions a month up to 3,000 orders, and 3,000 up to 10,000; Start and Plus can add a 500-question add-on. With standalone AI Q&A, your allowance starts at 500 questions a month, depending on the credit you choose.

Question 34

Do replies go to customers without my approval?

Accepted Answer

It’s your choice. You can send replies automatically or require your approval for each one. You can also set reply time and working hours.

Question 35

Is my data safe?

Accepted Answer

Bimetrik connects to your platforms only with the API permissions you grant, and pulls your data automatically and securely.

Question 36

Are you KVKK compliant?

Accepted Answer

Yes. All our procedures are run in line with KVKK, Türkiye’s personal data protection law.

Question 37

How can I get support?

Accepted Answer

Every plan includes online support. You can also reach us on WhatsApp: 0501 603 70 20. Enterprise customers get setup support and a dedicated account manager.

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